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Eligibility for care and support

Eligibility criteria

If you have care and support needs, the Care Act 2014 is used to decide whether or not you can get help from your local council. It assesses how your needs affect your ability to do things and how this impacts on your wellbeing. All local authorities must use the Act to show that decisions are being made fairly.

To be considered for help you must meet the following criteria:

  • Your needs are due to a physical or mental impairment or illness.
  • Your physical or mental impairment or illness affects your ability to achieve two or more ‘specified outcomes’.
  • Your wellbeing is significantly impacted by the inability to achieve these outcomes.

To find out how you can request an assessment and access adult social care, you can go to our request a care assessment page and read the step by step process. Alternatively, you can give the Access Team a call on 01724 297000, when prompted choose option 2.

Your needs

If your needs are related to physical or mental impairment or illness, you may be able to get help. These include sensory, learning or cognitive disabilities or illnesses, substance misuse or brain injury.

The specified outcomes

If you are unable to do two or more of the following, you may be able to get help:

  • Manage and maintain nutrition
  • Maintain personal hygiene
  • Manage toilet needs
  • Be appropriately clothed
  • Maintain a habitable home environment
  • Be able to make use of your home safely
  • Develop and maintain family or other personal relationships
  • Access and engage in work, training, education or volunteering
  • Make use of facilities or services in the local community including public transport and recreational facilities or services
  • Carry out any caring responsibilities you have for a child

Your wellbeing

If your needs are likely to affect one of the following issues, you may be able to get help:

  • Personal dignity (including being treated with respect)
  • Physical and mental health and emotional wellbeing
  • Protection from abuse and neglect
  • Control over day-to-day life (including over care and support provided and the way it is provided)
  • Participation in work, education, training or recreation
  • Social and economic wellbeing
  • Domestic, family and personal relationships
  • Suitability of living accommodation
  • Your contribution to society

You can find out more about your having your needs assessed on the services for adults page. Details about other services to help you maintain your independence are on this page. After having your care and support needs assessed, you will be entitled to a financial assessment to see if the council can help pay towards your care.

Last reviewed: 06/07/2017

Contact Details
01724 297000

Access Team
Adult Services
Church Square House
North Lincolnshire
DN20 8QT

Opening Hours

Monday to Thursday: 9am to 5pm

Friday: 9am to 4.30pm